Business

Saturday February 7, 2009

TM offers premium service to MSC firms


TELEKOM Malaysia Bhd (TM) has pledged to deliver premium service level quality to MSC Malaysia-status companies, following the launching of its new and reviewed TM MSC Malaysia Performance Guarantees (PG).

The TM MSC Malaysia PG, first introduced in 1999, is a set of minimum standards TM will comply with in delivering telecommunications services to MSC Malaysia-status companies.

Group chief operating officer Datuk Adnan Rofiee says the group hopes to attract more investors to MSC Malaysia’s cybercities and cybercentres with the launch of the new performance benchmark.

“The assurance given by TM is vital to attract companies to locate their business in the MSC area. The average guarantees for the service offering are 99.9% and we are proud that over the years, TM has constantly met the average guarantee target.

Datuk Adnan Rofiee (left) and Datuk Badlisham Ghazali looking at the newly launched TM MSC Malaysia PG.

“In 2008 alone, TM met the target with an average of 99.997%. It shows our commitment to providing the best services to MSC Malaysia-status companies,” Adnan said at the launch of the new TM MSC Malaysia PG yesterday.

This is the first review of the TM MSC Malaysia PG. The PG covers five categories - service provision, service availability, service restoration, Internet network performance, and billing and network management.

Adnan says TM had, up to 2008, invested more then RM2bil for maintenance and upgrading works at MSC Malaysia cybercities and cybercentres. “We have already extended this service to 14 cybercities and cybercentres from five previously. It would cost us a lot to provide this service to non-MSC area. However, we will work closely with Multimedia Development Corp (MDeC) to provide services to more areas,” he says.

MDeC chief executive officer Datuk Badlisham Ghazali says the new MSC Malaysia PG provides additional assurance to existing investors and potential investors to invest in MSC zones. “Going forward, we expect some software companies to be affected by the current economic crisis. It is going to be a challenging time for them,” he says.

He says the 20% “drop rate” of software companies in the MSC zone is not as bad as the global “death rate” of 90%. “It is a very normal situation. For every 100 companies, there will be about 20 closing down. It is the cycle of technology evolution,” he adds.

Meanwhile, Adnan says TM would not be retrenching any of its staff despite the current economic crisis. He says the group has never thought about such a measure and there would be no cut in salaries or implementation of voluntary separation scheme.

“The impact will not be that major for telecommunication companies. As far as TM is concerned, people are still using our infrastructure,” he says.


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