Tuesday March 12, 2013
British Telecoms expanding Malaysian operations, needs 800 high-knowledge workers
KUALA LUMPUR: British Telecoms (BT) is set to expand its Malaysian operations, hiring 600 to 800 high-knowledge workers over the next two years.
“The Malaysian office here will house our headquarter operations for the Asia-Pacific region. Workers hired will be from the high-knowledge industries - not only call-centre types,” said BT Global Technology (M) Sdn Bhd's managing director Hiew Pang Leang.
He told StarBiz the BT office in Kuala Lumpur would look to hire information technology (IT) jobs in solution architect and business analytics specialities, among others.
“This would also help to meet the Malaysian aim of becoming a high-income nation,” Hiew said at the opening ceremony of its office here yesterday.
The BT operations, which are scattered across the Klang Valley, will consolidate into its newly-built building.
Its operations here are mostly centred on the shared services IT business segment, which gets its contracted jobs mostly from local telecommunications companies (telcos). “The telcos may be using a set of management, diagnostics and platforms which are common in nature. Some of these telcos outsource these work to third parties,” he said.
BT has been operating in Malaysia for almost 20 years. To date, the company had invested in a research and development facility that contributed to the creation of Malaysian intellectual property, including the training of knowledge workers on technology processes.
There are more than 230 shared services and outsourcing MSC-status companies in Malaysia, comprising local and international companies in IT outsourcing, knowledge process offshoring and business process outsourcing.
Last year, MSC Malaysia secured a revenue of over RM9.14bil in the shared services and outsourcing sector, with investments more than RM7.7bil.